Contact us as soon as possible if you need to cancel your order.
Orders that have not yet shipped can be cancelled.
If your order has already shipped, please see our Returns & Refunds Policy for the options available in your country or region.

Each pull is selected independently, so you may receive the same item more than once.

Because each pull is random, we can’t offer exchanges simply because you received a different item than you hoped for.
Returns are handled according to our Returns & Refunds Policy and any consumer rights that apply in your country or region.

Each pull is a surprise. You’ll receive 1 random item from the collection shown on the product page at the time of purchase.

Free shipping is applied automatically when your order reaches the free-shipping threshold shown for your country or region. No code is needed.

Delivery typically takes 5–10 business days after dispatch, depending on the destination and customs. Tracking is included.

Yes. Each item comes inside its capsule. The capsule size is listed in the product details.

If your item arrives damaged or you receive the wrong item, contact us with your order number and photos of the item and packaging.
We’ll help resolve it. Please note that the capsule is protective packaging. Minor damage to the capsule alone is not considered product damage.

We ship in batches twice a week. The next shipping date and order cutoff are shown on the product page.

Yes. Items purchased in the same order are shipped together.